Privacy Policy
How Al Maraghi Auto Services collects, protects, uses, and respects customer and staff data within Muhimmak.
1. Overview & Commitment to Privacy
Al Maraghi Auto Services ("Company", "We", "Us") is committed to safeguarding the privacy and confidentiality of customer and employee information. This Privacy Policy explains our data collection, storage, processing, and protection practices when using the Muhimmak customer feedback system.
2. Data We Collect
We collect information necessary to deliver and improve our auto service operations, including: • Survey Feedback: Ratings, star scores, numeric evaluations, and open text feedback provided by customers. • Vehicle Identifiers: Vehicle plate numbers (when provided) to link feedback with active service work orders and drop-off/pick-up stages. • Session Metadata: Date, timestamp, language preference (English/Arabic), session duration, and receptionist ID. • System & Audit Logs: Technical IP addresses, browser user agents, authentication logs, and security audit trails.
3. How We Use Collected Data
Collected data is processed strictly for legitimate business and quality assurance purposes: • Evaluating and improving customer service quality across service advisor and technical teams. • Generating automated alerts for low-satisfaction sessions to enable prompt service recovery. • Measuring receptionist performance, streaks, and milestone achievements. • Providing optional high-satisfaction customer redirection to official Google Review pages. • Analyzing long-term trends and vehicle service journey performance.
4. Data Security & Storage Architecture
We enforce enterprise-grade security measures to protect stored information: • Encrypted Transmission: All data exchanged between devices, kiosks, and servers is encrypted in transit using industry-standard TLS 1.3 / SSL. • Row-Level Security (RLS): Supabase PostgreSQL database tables are secured with Row Level Security policies, ensuring strict role-based access control (RBAC). • Access Isolation: Access to customer feedback reports is strictly restricted based on staff roles (Super Admin, CEO, AGM, Manager, Receptionist).
5. AI Integration & Data Processing Disclosures
Muhimmak utilizes AI processing (via DeepSeek API) to analyze sentiment and suggest form criteria. AI API requests are transmitted over encrypted TLS channels using server-side service architecture. Customer data is processed solely for sentiment evaluation and is never retained by third-party AI providers for external model training.
6. Third-Party Data Sharing & Transfers
We do not sell, rent, trade, or share personal data with third-party advertisers or external market research firms. Data is shared exclusively with essential infrastructure providers (Vercel hosting, Supabase cloud database, and OpenAI/DeepSeek server APIs) bound by strict confidentiality and data protection agreements.
7. Data Retention & Deletion
Customer feedback responses and audit logs are retained for as long as necessary to fulfill quality assurance purposes, resolve service inquiries, and meet statutory record-keeping requirements under UAE law. Outdated audit records and temporary sessions are purged systematically.
8. Customer & Staff Rights
Under applicable UAE data protection regulations, individuals have the right to request access to, correction of, or deletion of their personal information held within our systems. Inquiries or data rights requests may be submitted directly to our Compliance Office.
9. Privacy Contact Information
For questions, concerns, or data protection inquiries regarding this Privacy Policy or the Muhimmak platform, please contact: Al Maraghi Auto Services - Legal & Compliance Department Email: compliance@almaraghi.ae Phone: +971 2 555 1234 Abu Dhabi, United Arab Emirates